Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - SCA (Remote).

Key Responsibilities

• Support the Medicare Appeal process by answering calls and resolving customer inquiries
• Utilize automated systems for data entry and information retrieval while maintaining logs of calls
• Investigate and resolve customer problems, escalating difficult situations as necessary

Required Qualifications

• High School diploma or equivalent
• Ability to research and resolve issues related to the Medicare program
• PC proficiency including Microsoft Office Suite
• Experience in customer service or a similar call center environment preferred
• General knowledge of Medicare eligibility and program requirements preferred