Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative-SCA.

Key Responsibilities

• Respond to inbound phone calls and process inquiries from members and providers regarding eligibility, benefits, claims, and authorization of services
• Resolve service or billing complaints and keep accurate records of customer interactions
• Educate providers on claims submission and perform necessary follow-up tasks to ensure customer needs are met

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of one year of call center experience
• Experience with computer applications, such as Microsoft Word and PowerPoint
• Must reside within driving distance of El Paso, TX or Tallahassee, FL