Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to provide assistance and support for individuals self-directing Medicaid services.

Key Responsibilities

• Respond to customer inquiries with timely and accurate information
• Handle 40+ inbound and outbound calls, ensuring customer satisfaction and one call resolution
• Assist individuals in completing paperwork and understanding program requirements

Required Qualifications

• High school graduate or equivalent
• One year of experience in customer support activities, preferably in a call center
• Working knowledge of modern office procedures and methods
• Intermediate skills with Microsoft Office and web-based documentation
• Bilingual skills in Russian/Spanish are a plus