Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I, based in the Pacific/Mountain Time zone.

Key Responsibilities

• Respond to customer inquiries regarding insurance benefits, eligibility, and claims in a professional manner
• Research and resolve customer service issues and analyze data to improve operations
• Document customer interactions and maintain positive relationships with customers and internal departments

Required Qualifications

• High School diploma or GED with a minimum of two years of customer service experience in a call center environment
• Knowledge of health benefits and eligibility is preferred
• Proficient organizational and time management skills
• Ability to adapt to a constantly changing environment
• Internet access and a designated workspace that meets company security requirements