Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Handle inbound/outbound calls from customers and identify their assistance needs
• Ensure accurate documentation of all interactions in the database
• Assist with appointment scheduling and eligibility screening while researching complex issues

Required Qualifications

• High school diploma or GED
• Must be 18 years or older
• 1+ year of experience in a high-volume call environment
• 1+ year of experience in customer service
• Familiarity with computer and Windows PC applications