Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Tier I Support.

Key Responsibilities

• Handle inbound and outbound calls in a call center environment while providing excellent customer service
• Assist with account access issues, including password resets and ID reactivations, and support inspectors with scheduling and profile updates
• Document customer interactions and escalate complex issues to higher-level support as needed

Required Qualifications

• High School Diploma or equivalent (GED)
• Must be a U.S. Citizen eligible for a security clearance
• Experience supporting I.T./Helpdesk call centers preferred
• Ability to work with minimal supervision and demonstrate a customer service-oriented focus
• Strong analytical abilities and independent problem-solving skills