Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to enhance customer experiences through outstanding phone call management.

Key Responsibilities

• Manage calls professionally for a diverse range of businesses and professionals
• Accurately take and promptly deliver messages while booking appointments using user-friendly software
• Address callers' needs with empathy and professionalism, building strong relationships with clients

Required Qualifications

• 2-3 years of proven experience in a similar role
• An outgoing, energetic, and passionate personality and attitude
• Familiarity with AI Tools and a quick learning ability
• A quiet work environment and reliable equipment
• Availability for a 9-hour shift between 09:00 AM - 09:00 PM EST, Monday to Friday