Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle incoming customer inquiries and resolve issues efficiently.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Document customer interactions accurately in the organization's CRM
• Meet or exceed performance targets for related KPIs

Required Qualifications

• At least 6 months of customer service experience in a call center environment
• High school diploma
• Previous scheduling experience is preferred
• Experience in healthcare or medical fields is helpful, particularly in dermatological concepts