Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide professional support and a positive customer experience remotely.

Key Responsibilities

• Support customers across phone, email, and other communication channels
• Monitor and respond to inbound requests, ensuring timely follow-ups
• Own customer cases from initial contact through resolution while maintaining accuracy

Required Qualifications

• Prior customer service experience, preferably in retail, e-commerce, or call center environments
• Ability to manage multiple tasks and prioritize effectively in a high-volume setting
• Willingness to learn product information, systems, and processes quickly
• Reliable attendance and flexibility to support rotating shifts, including evenings and Saturdays
• Coachable mindset with openness to feedback and adherence to established processes