Customer Service Representative

Job Summary

A company is looking for a CPG Customer Service Representative for Distributors.

Key Responsibilities:

• Manage the entire order lifecycle from EDI order receipt to invoicing
• Collaborate with internal teams to ensure compliance with customer requirements and operational efficiency
• Investigate and resolve customer-related issues while maintaining strong service levels

Required Qualifications:

• 2-3 years of experience in Sales Operations, Supply Chain, or Sales Planning within the Food & Beverage, CPG, or Retail industries
• Bachelor's degree
• In-depth understanding of CPG Sales Operations processes, including order management and EDI workflows
• Proficiency in Microsoft PowerPoint, Excel, SharePoint, and Outlook
• Proven ability to manage and prioritize tasks in a fast-paced environment