Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Ensure highest level of process quality and service excellence
• Answer phones, schedule pickups and deliveries, and relay delivery date changes to customers
• Troubleshoot basic technical issues and support customers through outbound calls

Required Qualifications

• High school diploma or GED
• 12 months of experience in a customer service role or dental environment
• Computer skills including typing and familiarity with Microsoft Office products
• Ability to perform tasks at multiple workstations and lift between 5 to 20 lbs
• Must be able to read, write, speak, and understand English