Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer 50-70 incoming phone calls daily and identify customer assistance needs
• Document required information while actively listening and asking appropriate questions
• Contact care providers to assist customers with appointment scheduling and issue resolution

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience
• Familiarity with computer and Windows PC applications
• Ability to work full-time with flexible scheduling during business hours