Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to assist in resolving customer concerns and maintaining customer satisfaction.

Key Responsibilities

• Resolve and reconcile enrollment reports and related eligibility issues
• Initiate communication with newly enrolled Health Plan members and employer groups
• Review and resolve claims issues, providing support to member and provider services staff

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Minimum of 1 year of customer service experience required