Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide expertise and support to callers.

Key Responsibilities

• Answer inbound phone calls while providing a high-quality patient/caller experience
• Schedule, reschedule, and cancel appointments, as well as perform referral coordination
• Register new patients, verify demographics, and respond to inquiries from patients and medical offices

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a call center handling customer service inquiries regarding healthcare
• Familiarity with computer and Windows PC applications
• Flexibility to work any 8-hour shifts between 8:00 AM - 5:30 PM PST