Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote - SCA).

Key Responsibilities

• Support the Medicare Appeal process by answering incoming calls and resolving customer inquiries
• Utilize automated systems for data entry and retrieval, maintaining logs of calls
• Investigate and resolve customer problems, escalating difficult situations as necessary

Required Qualifications

• High School diploma or equivalent
• Ability to research and resolve issues related to Medicare program and service eligibility
• PC proficiency, including Microsoft Office Suite
• 2+ years of customer service/telephone experience in a similar environment preferred
• General knowledge of eligibility verification and medical coding preferred