Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for its Life & Annuity Contact Center.

Key Responsibilities

• Answer inbound calls and address customer service inquiries for life and annuity products
• Perform research and document customer interactions in appropriate systems
• Identify and recommend process improvements to enhance customer service quality

Required Qualifications

• High School Diploma or GED
• 2-3 years of general client service experience
• Proficiency in Microsoft Office Suite and general computer navigation skills
• Ability to work from home in a conducive environment for phone communication
• Internet bandwidth of at least 12 Mbps, preferably 25 Mbps