Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support customers and enhance their experience with the software.

Key Responsibilities

• Guide customers through installation and training processes to ensure successful product adoption
• Document and troubleshoot software issues while maintaining organized customer data
• Provide live chat, email, and phone support, and offer customer insights to internal teams

Required Qualifications

• Experience in customer service or support roles
• Ability to learn and communicate product offerings effectively
• Familiarity with software analysis and testing
• Proficiency in using ticketing tools for tracking customer interactions
• Willingness to engage with customers proactively for successful platform adoption