Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their Contact Center Team in a remote, full-time position.

Key Responsibilities

• Respond to and forward inbound phone calls to appropriate departments
• Perform outbound calls to support Admissions efforts and student engagement
• Manage social media marketing channels and collaborate with Marketing and Admissions Departments

Required Qualifications

• Previous receptionist or call center experience preferred
• Ability to work under pressure in a fast-paced environment
• Positive attitude and strong interpersonal skills
• Experience with Salesforce and PeopleSoft is a plus
• Excellent computer experience with MS Word, Excel, and Outlook