Customer Service Representative

Job Summary

A company is looking for a Health & Benefits Customer Service Representative / Call Center Agent (Remote).

Key Responsibilities

• Assist accountholders with understanding their healthcare reimbursement accounts and provide excellent customer service
• Ensure compliance with internal quality assurance standards and technical policies
• Support accountholders in navigating online tools and resolve issues independently

Required Qualifications

• 2+ years of customer service experience
• 2+ years of call center experience
• No degree required
• Basic understanding of medical/reimbursement terminology preferred
• Ability to work in a fast-paced environment and manage multiple calls