Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Assist customers by addressing inquiries and resolving concerns
• Utilize available tools and resources to enhance customer service experience
• Mentor new hires and adapt to changing business needs

Required Qualifications

• High school education or equivalent experience
• 6 months to 1 year of experience as an Associate CSR or equivalent
• Proficiency in using customer service tools
• Ability to de-escalate calls effectively
• Proactive approach to anticipating customer needs