Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support the Medicare Appeal process.

Key Responsibilities

• Develops and maintains knowledge of internal policies, procedures, and services
• Receives inquiries from customers or providers and communicates responses within required turnaround times
• Investigates and resolves customer problems, escalating difficult situations as necessary

Required Qualifications

• High School diploma or equivalent
• Ability to research and resolve issues related to Medicare program and service eligibility
• PC proficiency, including Microsoft Office Suite
• 2+ years of customer service/telephone experience in a similar call center environment preferred
• General knowledge of eligibility verification and Medicare program requirements preferred