Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - SCA (Remote).

Key Responsibilities

• Support the Medicare Appeal process by answering calls and resolving customer inquiries
• Utilize automated systems for data entry and information retrieval
• Maintain logs of calls and serve as a liaison between supervisors and external providers

Required Qualifications

• High School diploma or equivalent
• Ability to research and resolve issues related to Medicare program eligibility
• PC proficiency, including Microsoft Office Suite
• 2+ years of customer service experience in a call center environment preferred
• General knowledge of Medicare eligibility and program requirements preferred