Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to deliver exceptional customer experiences and manage billing and insurance inquiries.

Key Responsibilities

• Handle inbound and outbound calls to resolve complex billing and insurance issues
• Review financial information and recommend payment options in accordance with client guidelines
• Maintain accurate account documentation and adhere to company policies and procedures

Required Qualifications

• High School Diploma or equivalent (i.e., GED) required
• Prior work experience in a call center and healthcare customer service setting preferred
• Familiarity with medical billing and coding preferred
• Experience with Artiva and Cerner Soarian applications preferred
• Ability to navigate multiple computer applications and databases effectively