Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Provide support to Territory Managers and customers through calls and emails, including order tracking and delivery issues
• Process orders, cancellations, and returns while maintaining accurate customer order history
• Resolve customer order issues and discrepancies, ensuring proper follow-up for customer satisfaction

Required Qualifications

• High School diploma or GED required; college degree preferred
• Minimum of 2 years of customer service experience, preferably in a call center environment
• Knowledge of shipping procedures and inventory control processes
• Experience with vendor drop ship orders and order management systems
• Proficiency in MS Windows and Office applications