Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support customers and enhance their experience with the software.

Key Responsibilities

• Guide customers through the installation and training process to ensure successful product adoption
• Document, analyze, troubleshoot, and test software based on user specifications and technical issues
• Provide live chat, email, and phone support while maintaining high levels of customer satisfaction

Required Qualifications, Training, and Education

• Experience in customer service or technical support roles
• Familiarity with software analysis and testing processes
• Ability to learn and communicate product features effectively
• Proficiency in using ticketing tools for customer data organization
• Willingness to engage in continuous learning and skill development