Customer Service Representative

Job Summary

A company is looking for an IFTS Customer Service Representative responsible for driving sales and managing client relationships.

Key Responsibilities

• Monitor shipment activity to identify potential target customers and follow up on recent shipment activities
• Utilize CRM tools to document sales opportunities and collaborate with operational leaders to enhance service offerings
• Develop relationships with small clients to increase sales and provide regular status reports on activities

Required Qualifications

• Minimum of 2 years of related experience
• Associate's Degree or post-secondary education in Transportation
• Strong knowledge of international ocean/air transportation
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficiency in MS Office software (Word, Excel)