Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Handle phone calls and inquiries related to login information, course access, and technical issues
• Identify customer needs to achieve target levels of customer satisfaction
• Utilize Salesforce for customer support and process orders from enrollment to completion

Required Qualifications

• Bachelor's degree preferred
• Proficient computer skills in MS Office; Salesforce experience is a plus
• Ability to manage multiple projects and tasks
• Positive customer satisfaction attitude
• Ability to work independently and as part of a team