Customer Service Representative

Job Summary

A company is looking for a FEP Customer Service Representative to provide inbound and outbound customer service support.

Key Responsibilities

• Provide first call resolution and educate callers through accurate information exchange
• Document and resolve customer issues in a timely manner and route inquiries as needed
• Maintain confidentiality while handling sensitive information and perform other assigned duties

Required Qualifications

• High School Diploma or GED (Required)
• One (1) year of previous customer service experience (Required)
• Experience with MS Office or other computer platforms (Required)
• Two (2) years of college level courses or two (2) years' work experience in phone-related customer service
• Experience in healthcare, benefits, call center, claims processing or Facets (Preferred)