Customer Service Representative

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and manage customer inquiries across various channels in a courteous and timely manner
• Document all customer interactions accurately using CRM systems and follow established procedures
• Resolve or escalate customer inquiries as necessary and maintain knowledge of policies and procedures

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize multiple tasks and understand inquiry resolution workflows
• Experience with CRM applications and software utilization
• Must be available to work weekends and holidays as needed