Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative who will handle incoming customer inquiries and resolve issues professionally.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues efficiently and document interactions in the CRM
• Meet or exceed performance targets for related KPIs and participate in continuous training

Required Qualifications

• At least 1 year of customer service experience (phone and email)
• Appointment setting experience
• Sales experience is preferred
• Passion for sports (soccer) is a plus