Customer Service Representative

Job Summary

A company is looking for an IFTS Customer Service Representative responsible for managing client relationships and driving sales of IFTS services.

Key Responsibilities

• Monitor shipment activity to identify potential target customers and follow up on recent shipment activity
• Utilize CRM tools to track growth opportunities and ensure effective communication with clients
• Develop relationships with small clients to increase sales and address any client issues in collaboration with Operations

Required Qualifications

• Minimum of 2 years of related experience
• Associates Degree or post-secondary education in Transportation
• Strong knowledge of international ocean/air transportation
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficiency in MS Office software (Word, Excel)