Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide superior customer service through effective communication with customers via phone, email, and fax
• Process orders accurately and manage customer inquiries regarding product information and returns
• Maintain customer records in ERP and CRM systems and achieve assigned goals and metrics

Required Qualifications

• Two years of customer service experience in a call center or manufacturing environment
• Experience with an order management system and CRM is preferred
• Basic to intermediate knowledge of MS Office applications
• Ability to multitask and manage priorities effectively
• Ability to use a telephone and personal computer for extended periods