Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to interact with customers regarding claims inquiries.

Key Responsibilities

• Answer incoming telephone calls and provide eligibility and claim information to medical providers and members
• Investigate claim payment issues and document call details in the claim system
• Educate medical providers and members on new technology and maintain minimum call standards

Required Qualifications

• Effective time management skills
• Ability to function independently within established guidelines
• Intermediate skill level in Microsoft Office programs
• Computer experience with related claims and business software
• Ability to handle multiple tasks and strong organizational skills