Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (11:30-8pm EST).

Key Responsibilities

• Provide customer service to claimants, providers, and clients regarding claims and policies via telephone or correspondence
• Maintain customer service logs and process incoming client correspondence
• Meet or exceed production goals for calls and correspondence, ensuring quality standards are met

Required Qualifications, Training, and Education

• High School Diploma or GED
• Two years of customer service experience, preferably in a call center environment
• Proficiency in Microsoft Office products
• Ability to communicate bilingually (English/Spanish) is preferred
• Knowledge of medical codes and/or terminology is helpful