Customer Service Representative

Job Summary

A company is looking for a Contact Center - Customer Service Representative.

Key Responsibilities

• Respond to telephone inquiries from policyholders, beneficiaries, providers, and agents regarding insurance policies
• Provide accurate information on insurance questions by accessing and updating software system data
• Maintain a working knowledge of company products and services while complying with privacy regulations

Required Qualifications

• High school diploma or GED; six months related call center experience and/or training
• Ability to work remotely and independently with a reliable internet connection
• Ability to pass background screening and drug tests
• Typing speed of 30 wpm with a 95% accuracy rate
• Preferred: Associate's degree and experience in Long Term Care Insurance in a call center setting