Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide exceptional support to clients in a contract remote position.

Key Responsibilities

• Assist clients with navigating product features and troubleshooting web-based tools
• Maintain and update member records and eligibility databases
• Collaborate with internal teams to address and escalate complex issues

Required Qualifications

• Previous experience in customer service or a call center environment
• Associate's degree in business or equivalent work experience is strongly recommended
• Proficiency in Microsoft Outlook, Word, and Excel
• Familiarity with order entry systems and processes is preferred
• Ability to handle inbound and outbound calls with professionalism