Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Part Time.

Key Responsibilities

• Promptly answer customer inquiries via email and phone while managing older tickets and complex issues
• Create quotes, process customer orders, and resolve account discrepancies while maintaining customer records
• Collaborate with internal teams to improve processes and provide support to Managed Service Providers and Resellers

Required Qualifications

• High School Diploma or equivalent
• 2+ years of experience in customer service or a related role (B2B SaaS preferred)
• Experience with tools such as Zendesk or Salesforce is a plus
• Must reside in Utah and be available for training in South Salt Lake City
• Part-time availability (29 hours per week)