Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide quality service by responding to telephonic, written, and electronic inquiries from employees, providers, and clients in a high-volume call center
• Navigate multiple system applications to accurately respond to inquiries and document actions taken
• Work in a structured service-oriented environment, including rotating weekend shifts

Required Qualifications

• High School diploma or GED equivalent
• Minimum 1 year previous customer service experience
• Ability to work in a fast-paced, high-demand environment
• Must possess strong reasoning and analytical skills
• Ability to learn new systems and effectively use MS Excel/Word