Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to provide excellent customer service and technical support in a remote work setting.

Key Responsibilities

• Address customer service situations and provide first line support for crisis-level issues
• Provide technical support for customer technology issues related to promotions and programs
• Document customer inquiries in a ticketing system and escalate issues as needed

Required Qualifications

• High School diploma or GED required
• Minimum 2 years of customer service experience required
• Minimum 2 years of Help Desk/Call Center experience preferred
• No specific licenses or certifications required
• Proficient in using general office equipment