Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer incoming calls and support resolution by performing research and initiating processes
• Process billing requests and manual premium payments, including loan requests and service inquiries
• Maintain records of customer interactions and complete follow-up calls for missing items

Required Qualifications

• Minimum of 3 years of experience in Customer Service
• Minimum of 1 year of accounting experience preferred
• Experience in the insurance industry or call center environment
• Associate's degree in business or related field
• Basic knowledge of Microsoft Word and Excel