Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support a high-volume technical tolling services program.

Key Responsibilities

• Manage inbound customer inquiries related to toll accounts, violations, payments, and disputes
• Work on suspended accounts and accurately document service requests
• Partner with internal teams to ensure full resolution of customer issues

Required Qualifications

• High school diploma required; Associate degree or higher preferred
• At least six months of customer service experience; call center experience strongly preferred
• Fluency in English and comfort with navigating multiple systems
• Able to troubleshoot basic technical issues
• Must pass a background check and drug screening prior to employment