Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support a high-volume technical tolling services program.

Key Responsibilities

• Manage inbound customer inquiries related to toll accounts, violations, payments, and disputes
• Work with suspended accounts and accurately document service requests
• Collaborate with internal teams to ensure full resolution of customer issues

Required Qualifications

• High school diploma required; Associate degree or higher preferred
• At least six months of customer service experience; call center experience preferred
• Fluency in English and comfort navigating multiple systems
• Able to troubleshoot basic technical issues and meet strict attendance requirements
• Background check and drug screening required prior to employment