Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote EST) to assist customers with their benefits and claims.

Key Responsibilities

• Actively listen to customers and provide guidance and support
• Resolve customer inquiries and document all interactions efficiently
• Educate customers about resources and assist them in navigating their options

Required Qualifications

• 6+ months of customer service experience
• Basic computer skills
• Must reside in the Eastern Standard Time Zone
• High School Diploma, GED, or equivalent experience
• Willingness to work specific hours with flexibility