Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to engage with customers and assist with their inquiries and requests.

Key Responsibilities

• Answer and return calls and emails from policyholders and agents professionally
• Process requests and maintain knowledge of company products and guidelines
• Assist with complaint resolution and daily workflow management

Required Qualifications

• Experience in a customer service role is required
• High level of integrity and confidentiality
• Ability to prioritize multiple tasks and meet deadlines
• Proficiency in Word and Excel is helpful
• Ability to work well under pressure and as part of a team