Customer Service Representative

Job Summary

A company is looking for a Microsoft Customer Service Representative.

Key Responsibilities

• Provide inbound and outbound customer service, ensuring first call resolution
• Research and resolve customer inquiries, documenting interactions accurately
• Maintain confidentiality while handling sensitive information in compliance with HIPAA and PPI requirements

Required Qualifications, Training, and Education

• High School Diploma or GED
• Two years of customer service experience in related fields
• Proficiency in Microsoft Office Suite or equivalent software
• Ability to accept constructive feedback and adapt work practices
• Experience in navigating complex systems and providing live call support