Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative, Member Care.

Key Responsibilities

• Handle inbound calls and chat inquiries from members regarding products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with members to ensure a memorable experience

Required Qualifications and Education

• Adaptable and resilient in a fast-moving startup environment
• People-first communicator with empathetic listening skills
• High school diploma or equivalent required; bachelor's degree preferred
• Bilingual in English and Spanish preferred
• Experience in healthcare or insurance preferred