Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 2 to provide high-quality service to customers while handling complex inquiries and issues.

Key Responsibilities

• Responds to inbound/outbound call inquiries and initiates follow-up calls
• Performs support ticket resolution tasks and maintains documentation of all interactions
• Develops knowledge of program rules and operating platforms to effectively respond to customer inquiries

Qualifications

• High school degree or equivalent required; Bachelor's Degree is desirable
• 2-4 years' experience in a customer service-oriented role
• Ability to read and interpret business documents and governmental regulations
• Demonstrated understanding of working with persons with disabilities
• Knowledge of Microsoft Windows, Excel, and Word preferred