Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to ensure customer satisfaction through exceptional service and support.

Key Responsibilities

• Respond to customer queries promptly through emails, live chat, and phone calls
• Collaborate with various departments to resolve complex issues and escalate when necessary
• Conduct follow-ups with customers to ensure their concerns are addressed

Required Qualifications

• Strong commercial experience, preferably in trading (forex/crypto)
• 1-2 years of online customer support experience
• High level of responsibility and self-organization to work remotely
• Experienced with customer service software, tools, and databases