Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Facilitate and manage the customer order to cash process, focusing on orders and returns
• Process customer requests including orders, returns, and account inquiries while maintaining compliance with policies
• Communicate and collaborate with internal teams to resolve customer issues and ensure timely service delivery

Required Qualifications

• High School Diploma required; preference for a relevant BS Degree
• 1+ years of customer service experience, preferably in healthcare or related fields
• Strong interpersonal skills and a customer-focused mindset
• Technical proficiency in MS Office Suite, especially Excel, and familiarity with SAP Sales & Distribution
• Ability to work independently and manage multiple priorities effectively