Customer Service Representative

Job Summary

A company is looking for a Customer Service Escalation Phone Rep (Part Time).

Key Responsibilities

• Assist customers with payments and resolving alerts related to past rentals or transactions
• Provide tailored solutions to address customer needs and enhance their experience
• Navigate multiple software applications efficiently to deliver timely support

Required Qualifications, Training, and Education

• Minimum of 6 months customer service experience
• Typing speed of 35-40 WPM on a typing assessment
• Ability to work part-time with at least 25 hours of availability per week, including weekends
• Completion of a 2-week training program with both instructor-led and self-paced courses
• Technical requirements including specific computer specifications and internet speed must be met